Making a Complaint About a Health Service Provider
If you’re concerned about your health treatment, you can make a complaint to:1. Hospital and Health Service
- Metro North
- Metro South
- Gold Coast
- West Moreton
- Darling Downs
- South West Qld
- Wide Bay
- Central Queensland
- Central West
- Mackay
- North West Qld
- Townsville
- Torres and Cape
- Cairns and Hinterland
- Sunshine Coast
- Children’s
2. To OHO and the Queensland Human Rights Commission (QHRC)
If still unsatisfied with the response, you can complain about a health service provider to Office of the Health Ombudsman (OHO) (Queensland Health’s service complaints agency)and the Qld Human Rights Commission (QHRC).
- Office of the Health Ombudsman (OHO)
Phone: 133 646
Email: info@oho.qld.gov.au or complaints@oho.qld.gov.au
Post: PO Box 13281 George Street, Brisbane, Qld 4003
- Qld Human Rights Commission (QHRC)
Phone: 1300 130 670
Email: info@qhrc.qld.gov.au or enquiries@qhrc.qld.gov.au
Post: City East Post Shop, PO Box 15565, City East QLD 4002
Legal Advice
The consumer may need legal advice if:- They’ve been referred for an involuntary assessment
- They’ve been placed under a treatment authority
- They’re preparing to appear at the Mental Health Review Tribunal
- They’ve been charged with a criminal offence and are going to the Mental Health Court or they want to be referred to the Mental Health Court.
- Community Legal Centres give legal advice on a range of topics.
- QAI Mental Health Legal Service provides legal advice and casework services for people who have matters before the Mental Health Review Tribunal, including treatment authorities, orders, reviews of forensic orders, fitness for trial and more.
- ADA Law have information and advocacy services relating to guardianship and administration matters. They can help adults with capacity issues with Queensland Civil and Administrative Tribunal (QCAT) processes.
- Lawright (MHRT) gives legal information and advice about involuntary treatment orders, the Mental Health Review Tribunal and other associated civil law issues arising as a result of a person’s mental health problem (eg housing or credit or debt law issues). The service also gives help and advocacy services to clients a treatment authority and ECT hearings in the Mental Health Review Tribunal.
- Qld Law Society – Find a Solicitor lists specialist private lawyers for advice or representation.
