Office of Fair Trading (OFT)
The OFT acts on complaints by consumers about traders' activities. They won’t investigate or negotiate on behalf of every consumer who makes a complaint.Click here to learn more about: How to make a complaint to OFT
Australian Competition and Consumer Commission (ACCC)
The ACCC can act on complaints by consumers about companies' activities. They will not investigate or negotiate on behalf of every consumer who makes a complaint.Click here to learn more about: How to make a complaint to ACCC
Queensland Civil and Administrative Tribunal (QCAT)
If your claim for repair, refund or payment is against a trader (ie a business or company) and is less than $25,000 you can make a claim in the QCAT.If you have suffered loss because of a defective motor vehicle, then you may bring a claim up to the value of $100,000 before QCAT.
The tribunal deals with disputes between consumers and traders for a one-off filing fee.
You don’t need a lawyer in the tribunal but you should get legal advice before making a claim.
Appeals are only available in particular circumstances.
The time limit for starting a claim is 6 years from the date the dispute occurred—any time delays may affect the success of the claim.
To learn more about starting a QCAT process: How to make a complaint to QCAT
Reference: Legal Aid Qld
