Consumer RightsIn Queensland, there are some basic rights covering the purchase of goods and services.
What is a consumer and trader dispute?Consumer and trader disputes involve disputes against another person, trader or company arising out of a contract for the supply of goods and services, valued up to and including $25,000.
Goods include food, clothes, appliances and furniture.
Services include repairing a defect in a motor vehicle, car maintenance, meals served in restaurants and a haircut by a hairdresser.
However, your dispute may be a debt dispute, not a consumer and trader dispute, if it is about a fixed or agreed sum of money valued up to and including $25,000 e.g. a debt resulting from overhanging branches, an IOU or money lent and not repaid.
Reference: QCAT – Consumer and Trader Disputes
If you have a dispute with a trader over the purchase of goods or services, you can:
- try and resolve the dispute with them
- make a complaint to an industry body
- make a complaint to the Office of Fair Trading (OFT)
- make a complaint to the Australian Competition and Consumer Commission (ACCC)
- make a consumer and trader dispute claim in the Qld Civil and Administrative Tribunal (QCAT)
Legal Aid Factsheets:
- Getting a refund
- Defective services or repairs
- Industry bodies
- Do I need legal advice?
- Get legal advice
- Who else can help?
- Related information
- External Links
More InformationLegal Aid – Consumer Rights
Qld Government – Consumer Rights and Scams
ACCC – Consumer Rights and Guarantees
Qld Law Handbook – Rights to Information