Independent Patient Rights Advisors (IPRAs)

Independent Patient Rights Advisers(IPRAs)

Independent Patient Rights Advisers (IPRAs) help patients, their families, carers and other support people to know more about their rights under the Act. Understanding these can help patients to be more involved in decision making about their treatment and care.

IPRAs liaise between patients, family, carers, support people and clinical teams.

Rights Advisers recognise the lived experience and insights of people with mental health issues and their families.

How do Independent Patient Rights Advisers Operate?

IPRAs generally will not share the person’s information with health practitioners unless:
  • The patient provides consent
  • there is a safety concern, or
  • the information disclosure is necessary to fully investigate a complaint.
An IPRA can help with a number of other functions, including:
  • Helping patients and support people to communicate to health practitioners the patient’s views, wishes and preferences about treatment and care
  • Advising patients and their support people of their rights at Mental Health Review Tribunal hearings, and, if requested, help the consumer engage a representative
  • Identifying whether patients have a personal guardian or attorney and work cooperatively with them to further the patient’s interests, and
  • Advising patients of the benefits of an Advance Health Directive for Mental Health or an Enduring Power of Attorney for a personal matter.
The IPRA is not employed by the Mental Health Service. They are there to provide impartial advice.

The Mental Health Act 2016 provides a legislative framework for the treatment and care of people with mental illness.   As part of the Act, Independent Patient Rights Adviser (IPRA) roles have been created across Queensland to assist patients receiving treatment and care provided by Queensland Health mental health services.

IPRA Factsheet

Role of IPRAs Factsheet

IPRA Resources

For videos and fact sheets about:
  • Patient rights
  • IPRAs
  • Support persons
  • Nominated support persons
  • Receiving treatment
  • Advance care planning
Go to: health.qld.gov.au/clinical-practice/guidelines-procedures/clinical-staff/mental-health/act/topics/patient-rights

Independent Patient Rights Advisor Contact list

IPRA Contact List

Contact an independent mental health patient rights adviser in your area.
Cairns and Hinterland
Phone: 0427 973 467 / 0409 701 095
Email: CHHHS.IPRA@health.qld.gov.au
Central Queensland
Phone: (07) 4920 6956
Email: cq_ipra@health.qld.gov.au
Central West
Phone: (07) 4920 6956
Email: cq_ipra@health.qld.gov.au
Children’s Health Queensland
Phone: (07) 3069 7104 / 0476 830 919
Email: CHQ_IPRA@health.qld.gov.au
Darling Downs
Phone: 0408 473 151
Email: IPRA.DDHHS@health.qld.gov.au
Gold Coast
Phone: 1800 316 678
Email: IPRA_GCHHS@health.qld.gov.au
Mackay
Phone: (07) 4885 7037 / 0438 389 906
Email: MHHSIPRA@health.qld.gov.au
Metro North
Phone: 1300 477 243
Email: IPRABrisbane@aftercare.com.au
Metro South
Phone: 1300 477 243
Email: IPRABrisbane@aftercare.com.au
North West
Phone: (07) 4433 1399 / 0409 064 008
Email: TSV-IPRA@health.qld.gov.au
South West
Phone: 0408 473 151
Email: IPRA.DDHHS@health.qld.gov.au
Sunshine Coast
Phone: (07) 5470 5546 / (07) 5470 5383 / 0459 894 874 / 0459 894 876
Email: SC-IPRA@health.qld.gov.au
Torres and Cape
Phone: 0427 973 467 / 0409 701 095
Email: CHHHS.IPRA@health.qld.gov.au
Townsville
Phone: (07) 4433 5065 / (07) 4433 1399 / 0436 655 256 / 0409 064 008
Email: TSV-IPRA@health.qld.gov.au
West Moreton
Phone: (07) 3810 1413
Email: WMH_IPRA@health.qld.gov.au
Wide Bay
Phone: (07) 4184 1824 / 0447 750 516
Email: WideBayIPRA@health.qld.gov.au
Statewide IPRA Coordinator
Mental Health Alcohol and Other Drugs
Office of the Chief Psychiatrist
Phone: (07) 3328 9243 / 0472 846 365
Email: IPRA-Network@health.qld.gov.au
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RESOURCES

Independent Patient Rights Advisors - Statewide Contact List (PDF)
Role of the Independent Patient Rights Adviser (IPRA)
Independent Patient Rights Advisers Service Model Guidelines (PDF)

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